Evaluate user satisfaction with your product with surveys. Collect feedback from users to understand what’s working and what’s not to get a deeper insights into users are utilizing your product.
Understand users motivations and satisfaction with your product
Create an account and log in to your Hubble account.
Find and select the template to use.
Edit the questions as you see fit.
Run pilot tests with internal users (ideally, people that are not a part of your project).
Preview the study and check if you need to make any last minute changes.
Publish the study and wait for the results to come in.
Product satisfaction surveys help gauge customer perceptions, identify areas for improvement, and inform strategic decision-making. They provide valuable insights into customer satisfaction levels, loyalty, and preferences, ultimately contributing to product success and customer retention.
Product satisfaction surveys can be conducted at various points in the customer journey, such as after purchase, post-interaction with customer support, or after using a particular feature or service. The timing depends on the specific goals of the survey and when customers are most likely to provide relevant feedback.
Regularly scheduled surveys, such as quarterly or semi-annually, can help track changes in satisfaction levels over time and monitor the impact of product improvements.
Success can be measured by tracking key metrics such as overall satisfaction scores, Net Promoter Score (NPS), customer retention rates, and the percentage of customers who report a positive experience. Additionally, monitor trends in survey responses over time to assess the effectiveness of actions taken in response to feedback.
Understand how effectively your product is meeting your market's needs
Recruit research participants directly from your product
Deep dive into user needs and typical workflow
Understand users motivations and satisfaction with your product
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