👋🏻 Introduction
✍️ Imagine you are trying to [visit a new city]
Text Statement
🧪 Create an account in our app.
Prototype Task
❓ How was the overall sign up experience?
Text
❓ How intuitive was the sign up experience?
Numerical Scale
❓ Please elaborate on why you gave the following rating.
Text
❓ What changes could we make to improve the experience?
Text
❓ Please share any additional thoughts or comments about the experience.
Text
👋🏻 Thank you
Wireframe TESTING

Sign-up flow test

Assess how your app’s sign-up process is like with this template. Understand how real users would navigate through the sign-up flow and identify any potential hurdles that may impede the initial onboarding process.

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Study objectives

  • Evaluate how intuitive the sign-up process is for the end users by collecting usability score and qualitative feedback.
  • Enhance the conversion pathways on your website by gaining insight into potential issues and obstacles that would hinder the sign-up experience.
  • Engage with your users to understand their perspectives on navigation and design.

Optimize your app’s sign-up experience

Identify potential hurdles that hinder the sign-up process and increase conversion rate

Request a demo

What is this template good for?

  • Run a test before launching a new sign-up process or feature in your app
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  • When receiving feedback or after making significant changes to the existing sign-up process
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  • When experiencing a significant drop in the number of sign-up users
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How can I optimize the sign-up experience for my users?

  • Keep the form concise. Reduce the number of required fields to the minimum necessary for sign-up. Asking for personal or sensitive information will deter new users signing up. Using clear and concise labels and instructions will help guide users through the sign-up process. If your form requires additional information, consider progressively disclosing the form to break up into manageable steps.
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  • Optimize for desired specific types. Whether your app is a website or mobile application, ensure that the sign-up process is optimized for the particular device with responsive design and touch-friendly controls. Use certain device-friendly input fields, buttons, and error messages.
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  • Conduct usability testing with real users to identify pain points, usability issues, and areas of improvements in the sign-up process. When designing the tasks, keep them open-ended to have participants engage naturally and freely with the prototype. Giving too much guidance could bias their behaviors.
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Getting started

1

Create an account and log in to your Hubble account.

2

Find and select the template to use.

3

Import Figma prototypes and edit the questions as you see fit.

4

Run pilot tests with internal users (ideally, people that are not a part of your project).

5

Preview the study and check if you need to make any last minute changes.

6

Publish the study and wait for the results to come in.

Frequently Asked Questions

Why should I conduct usability tests specifically on optimizing the sign-up experience?

Conducting usability tests on the sign-up experience helps identify pain points, usability issues, and areas for improvement that may be hindering user conversion and engagement. Optimizing the sign-up process can lead to increased user satisfaction, reduced abandonment rates, and improved overall user experience.

When is the best time to conduct usability tests on the sign-up experience?

Tasks included in usability tests on the sign-up experience should reflect common user interactions and goals related to signing up for your app or service. These tasks may include creating an account, completing a sign-up form, verifying email addresses, setting up user preferences, and navigating through onboarding screens or tutorials.

What types of tasks should I include in usability tests on the sign-up experience?

Tasks included in usability tests on the sign-up experience should reflect common user interactions and goals related to signing up for your app or service. These tasks may include creating an account, completing a sign-up form, verifying email addresses, setting up user preferences, and navigating through onboarding screens or tutorials.

How do I analyze and interpret data from usability tests on the sign-up experience?

Data from usability tests on the sign-up experience can be analyzed using a combination of quantitative metrics and qualitative feedback from participants. Quantitative metrics may include task completion rates, time on task, error rates, and satisfaction scores, while qualitative feedback can provide insights into users' perceptions, preferences, and pain points.

Other Study Templates

Mobile App Usability Testing Template | Hubble

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Sign-Up Flow Testing Template | Hubble

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Optimize your app’s sign-up experience

Identify potential hurdles that hinder the sign-up process and increase conversion rate

Request a demo
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